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  • Area Incharge/ Sr. Area Incharge
    Position

    Area Incharge/ Sr. Area Incharge

    Details
     

    Job Description

    :

    • Travel across designated area and selling company’s products and services to existing and potential clients, tailor-made to their respective needs • Channel development for sales and achieve sales target through channel partners • Developing service providers in designated areas, time to time audit, achieving targets related to SLA, maintaining service quality and ensuring 24x7 services availability for our customers • Maintain healthy relationship with existing client principals and/ or automotive dealer sales channel • To impart continuous training to channel partner personnel, assisting them in selling, carrying our promotional campaigns/ activities to enhance sales • Regular review meetings with channel partners and service providers and execute activities to enhance performance • Ensuring quick response to client’s requests, inquiries, complaints and questions regarding services • Responsible for maintaining client accounts with respect to payment collection
       

    Desired
    Candidate Profile

    :

    • Knowledge of automotive cars and two-wheelers • Confident and determined approach with experience of managing accounts and relationship with clients • Fair knowledge of technical aspects/ troubleshooting of cars and/or motorbikes • Developing Sustainable Relationships • Strong interpersonal and communication ( written and oral) skills with ability to influence others • Strong ethical business practice • Proactive & Persuasiveness • Resilience - and the ability to cope with rejection • Target driven, go-getter; ready to take challenge of target linked salary • A competitive Streak • Candidate to possess following competencies- Action/goal oriented, planning, Impact & Influence, Flexibility, Quality driven • Experience in a retail, customer service or sales environment is an added advantage • Basic business administration knowledge

    Age

    :

    23-26 years

    Location

    :

    Delhi, Chandigarh, Guwahati ,Indore and Bangalore

    Education

    :

    BE/ B. Tech in Automobile/ Mechanical Engineering
     
     



  • Assistant Manager - Finance & Accounts
    Position

    Assistant Manager - Finance & Accounts

    Details
     

    Job Description

    :

     Accounting: • Monitor day to day accounting transactions • Provide accounting solutions / interpretations of new / evolving transactions / lines of business in compliance with Indian legal requirements / accounting standards etc.  Banking: • Manage forex inwards, remittances documentation etc. • Manage available Fund  Audit • Ensure finalization of accounts and completion of audits on time under different laws & internal guidelines  Taxation: • Manage proper compliance with Service Tax, VAT, TDS, GST and other such applicable statutory compliances • Prepare documentation and information to be submitted for notices received for assessment and scrutiny under various statutes  Payroll: • Manage company’s payroll and related processes  Accounts receivable & Accounts Payable • Ensure proper checks and timely payment of accounts payable in line with company policies • Ensure timely payment collection from clients through timely alerts and prompts t
       

    Desired
    Candidate Profile

    :

    1) Education and experience a) Qualified Chartered Accountant b) At least 2-3 years’ post-qualification experience with minimum one (1) year experience in a supervisory role c) Preferably experience with CA Firm or a professionally managed corporate 2) Other qualities a) Good analytical, computing and reporting skills b) Good experience in working with Tally and MS Excel c) Should be available 24X7 in case of emergencies, flexible enough to adapt changing situations d) Good communication skills, especially in English, for co-ordination with multi-national staff of parent group.

    Age

    :

    23-28 years

    Location

    :

    Andheri East, Mumbai

    Education

    :

    1) Education and experience a) Qualified Chartered Accountant b) At least 2-3 years’ post-qualification experience with minimum one (1) year experience in a supervisory role c) Preferably experience with CA Firm or a professionally managed corporate
     
     



  • Assistant Manager – Technical Support
    Position

    Assistant Manager – Technical Support

    Details
     

    Job Description

    :

     Support Customer Service Team with respect to resolution of technical queries that are arising during the customer service delivery process. Key activities would include;  Helping associates while resolving customers’ queries over phone  Guiding associates in correct diagnosis of the complaints on customers’ vehicles  Assisting associates in sending right service to the customer  Handling L2 customer escalations  Managing warranty claims and coordinating with dealers and channel partners for claim settlement  Auditing performance of Customer Service Team with respect to technical aspects of the service delivery.  Root cause analysis of customer complaints and feedback  Identify training needs of the team based on above observations and develop training content.  Plan and impart training for Customer Service Team and Vendors (Class room as well as outdoor)  Measure training effectiveness  Find Innovative ways to enhance the efficiency of Service
       

    Desired
    Candidate Profile

    :

     Excellent Technical Knowledge and Complaint Diagnosis  Good Communication Skills (oral & written)  Good Interpersonal, Presentation & Analytical Skills  Problem solving skills  Customer focused attitude  Innovative thinking

    Age

    :

    Up to 30 years

    Location

    :

    Andheri (E) Mumbai

    Education

    :

    Degree / Diploma in Automobile Engineering or Similar stream
     
     



  • Assistant/Deputy Business Development Manager
    Position

    Assistant/Deputy Business Development Manager

    Details
     

    Job Description

    :

    Designation : Assistant / Deputy Business Development Manager Reporting to : Business Development Manager Experience : Overall Experience of 3 to 5 years with at least 2 years in Key Account Management or Corporate Sales Age : 24- 28 years Roles & Responsibilities 1. Achieve sales KPIs such as sales targets, new lead generation, client relationship and customer satisfaction etc. 2. Excel in client servicing and maintain healthy client relationships 3. Proactively assesses, clarifies and validates client needs on an ongoing basis 4. Liaise with internal teams for client servicing and product development 5. Lead and participate in implementation of new initiatives and ideas 6. Prepare regular reports of progress and forecasts to internal and external stakeholders 7. Enlists the support of sales specialists, implementation resources and other sales and management resources as needed.
       

    Desired
    Candidate Profile

    :

    Other Qualities o Quick learner with ability to adapt to constantly changing business environment. o Good in client servicing. o Target driven, go-getter; ready to take challenge of target linked compensation o Good analytical, product and business development skills o Strong interpersonal and communication (written and oral) skills.

    Age

    :

    24- 28 years

    Location

    :

    Mumbai

    Education

    :

    Education and experience o Graduate in any stream. Post-Graduation in Management from reputed institute shall be preferred o Experience in Key Account Management and providing solutions based on customer need o Experience with reputed and progressive large or mid-size companies
     
     



  • Business Development Manager
    Position

    Business Development Manager

    Details
     

    Job Description

    :

    Designation: Business Development Manager Experience : 5 to 7 years with at least 3 years in Development and/or Corporate Sales Roles & Responsibilities 1. Develop, execute and monitor strategic business for revenue growth. 2. Develop new businesses and Sell existing products and services to clients 3. Achieve sales KPIs such as sales targets, new lead generation, client relationship and customer satisfaction etc. 4. Forecast and develop annual business plan; analyse trends and results and establishing pricing strategies 5. Identify and develop new market segments; maintain a strong sales funnel 6. Identify and develop new products and services. Lead and participate in implementation of new initiatives and ideas 7. Create and maintain robust and reliable Market Intelligence by analysing market trends, competition. Pursue opportunities consistent with these trends and company’s strategy 8. Proactively liaise with internal teams for fulfilling goals and objectives
       

    Desired
    Candidate Profile

    :

    Education and experience Post Graduate in Business Management o Preferably graduate in Engineering Experience in handling B2B clients. Experience with reputed and progressive large or mid-size companies Good knowledge of current Indian business scenario especially Automotive, Insurance, E-commerce and other upcoming businesses and trends  Other Qualities Strong Leader, Manager and Team builder. Quick learner with ability to adapt to constantly changing business environment. Target driven, go-getter; ready to take challenge of target linked compensation Good analytical, product and business development skills Strong interpersonal and communication (written and oral) skills. Good in client servicing.

    Age

    :

    28-31 years

    Location

    :

    Mumbai

    Education

    :

    Post Graduate in Business Management Preferably graduate in Engineering
     
     



  • Deputy Manager/ Manager – Customer Satisfaction
    Position

    Deputy Manager/ Manager – Customer Satisfaction

    Details
     

    Job Description

    :

    The person shall be responsible for driving initiatives on Quality, Training and Process Improvement, across the organization. Main responsibilities shall be as detailed below. Quality Assurance (QA)  Lead and manage Quality (BI) function and team.  Complete, in-depth quality analysis of performance and implement actionable points for improvements.  Conduct regular surveys to measure satisfaction levels of various stakeholder like Clients, End Customers and Vendors etc.  Analyse customer experience data and feedback in conjunction with quality findings in order to adequately treat drivers of both satisfaction and dissatisfaction  Work towards Quality Assurance - developing, implementing and monitoring processes and procedures of Call Centre, other business areas of the organization and third-party providers.  Complete company’s journey from Quality Control to Quality Assurance by implementing international best practices in the organization.  Handle customer E
       

    Desired
    Candidate Profile

    :

     Willingness to learn and take additional responsibility and work independently.  Good people Management and team handling skills.  Ability to identify and define problems; collect, gather information from multiple sources and synthesize it into intelligent business insights, draw appropriate conclusions; propose solutions and corrective actions.  Experience of successfully working in a team-oriented, collaborative environment  Ability and flexibility to understand and handle multiple and varied projects.  Exposure to different Technologies/ Concepts/ Areas of operation  Dynamic, Energetic & Result Oriented Person, ready to take challenge of target linked compensation.  Good verbal, written communication and Interpersonal skills  Proficiency in MS Excel, Word and PowerPoint and other relevant tools.

    Age

    :

    26 - 30 years

    Location

    :

    Sakinaka, Andheri East.

    Education

    :

     Post-Graduate in Operations/ Management.  Experienced in handling Quality team and function of a reputed and progressive large or mid-size Call-center/BPO/KPO.  Well-versed with Call Centre Operations, Quality System like Six Sigma, ISO etc.  Experienced in data analysis, MIS and analytical reporting.
     
     



  • Executive-Customer Relationship Management
    Position

    Executive-Customer Relationship Management

    Details
     

    Job Description

    :

    Minimum 1 year experience in customer support . • To co-ordinate for all customer care related activities with regions and external agencies • To handle escalated customer concerns and reporting • To develop Customer Complaint handling Processes & implement • To monitor and report all customer care KPI’s as per defined timeline • Activities to be Handled - Single point of contact for all customer care needs of the defined region - Communicate with customer and resolve the concerns in co-ordination with all the stake holders such as dealerships, technical team, parts team, etc. - Validation of complaint closure in the system and ensure the satisfaction note from the customer - Monitor achievement of dealer KPI’s - Monitor Customer complaints trend and devise action for reduction of same. - Maintain MIS and quick response to escalated concerns. - Follow up on open concerns with Area Service Manager / Dealer Personal - Monitor & initiate process improvement at
       

    Desired
    Candidate Profile

    :

    • Sound knowledge of sales and sales administration processes • Communication skills • Authoritative capabilities to handle customer queries and resolve the same • Analytical skills • CRM capabilities

    Age

    :

    26-32 years

    Location

    :

    Mumbai

    Education

    :

    Graduate in any field preferably Automobile or Diploma in Automobile
     
     



  • Key Account Manager
    Position

    Key Account Manager

    Details
     

    Job Description

    :

    Designation : Key Account Manager Reporting to : Business Development Manager Experience : Overall Experience of 3 to 5 years with at least 2 years in Key Account Management or Corporate Sales Age : 24- 28 years Job Location : Mumbai Roles & Responsibilities 1. Achieve sales KPIs such as sales targets, new lead generation, client relationship and customer satisfaction etc. 2. Excel in client servicing and maintain healthy client relationships 3. Proactively assesses, clarifies and validates client needs on an ongoing basis 4. Liaise with internal teams for client servicing and product development 5. Lead and participate in implementation of new initiatives and ideas 6. Prepare regular reports of progress and forecasts to internal and external stakeholders 7. Enlists the support of sales specialists, implementation resources and other sales and management resources as needed.
       

    Desired
    Candidate Profile

    :

    o Quick learner with ability to adapt to constantly changing business environment. o Good in client servicing. o Target driven, go-getter; ready to take challenge of target linked compensation o Good analytical, product and business development skills o Strong interpersonal and communication (written and oral) skills.

    Age

    :

    24- 28 years

    Location

    :

    Mumbai

    Education

    :

    o Graduate in any stream. Post-Graduation in Management from reputed institute shall be preferred o Experience in Key Account Management and providing solutions based on customer need o Experience with reputed and progressive large or mid-size companies
     
     



  • National Service Planning Manager
    Position

    National Service Planning Manager

    Details
     

    Job Description

    :

    The incumbent would be required to manage 3rd party network of Service Providers responsible for delivering Field Services to various Clients and Customer of INDIA ASSISTANCE with the help of a team of managers from diverse working backgrounds. The person would also be responsible for Field Service Quality, Service Costs and Vendor Satisfaction etc. Key responsibilities would include; • Planning & Managing Existing Vendor Network and Network Creation for New Services • Driving Customer Satisfaction & Field Service Quality • Managing Vendor Satisfaction, Motivation & Retention • Budgeting & Strategic Planning • Cost Containment & Resource Optimization • Audits & Mystery Shopping • Conceptualizing and Developing New Services for Business Expansion • Driving Technology Driven and Innovative initiatives to enhance Efficiency, Quality & Profitability
       

    Desired
    Candidate Profile

    :

    8-10 years in automotive customer service or similar fields out of which at least 3 years with any Automobile OEM. Team handling experience is a must. • Ability to plan and implement large scale activities/ projects • Exposure to fieldwork in the areas of creating distribution channels or field service networks • Cost Conscious and Result Oriented • Exposure to Automotive Industry, Vehicles, Repairs, Troubleshooting & Diagnostic • Observation, Analytical & Problem Solving Skills • Written and Verbal Communication Skills • Affinity to New Concepts, Ideas & Technology • Quick learner with ability to adapt to changing business environment

    Age

    :

    30-35 years

    Location

    :

    Mumbai

    Education

    :

    BE/ B.Tech, Preferably Post-graduate in Management
     
     



  • Quality Assistant
    Position

    Quality Assistant

    Details
     

    Job Description

    :

    Responsibilities Duties: The candidate shall be responsible for activities including the following - • Certification process for New Customer Service Representatives • Call Monitoring and Compliance Audits • Call Handling & Process Adherence Evaluation of the Customer Service Representatives • Process Gap assessment and remedial actions to root out causes of errors • Performing Root Cause Analyses to determine trends, challenges and improvement opportunities • Regular briefings and Dip checks for process improvement • Active participation in Calibration sessions with internal and external clients • Compile, monitor and own sensitive reports like customer feedback reports and customer complaint Analysis
       

    Desired
    Candidate Profile

    :

    • Graduate with minimum experience of 2 – 4 years, of which minimum 1 year in Quality Department • Mandatory BPO/ call centre experience • Excellent time management skills • Excellent oral, written and interpersonal communication skills • Strong interpersonal skills; ability to work with colleagues and multiple clients in a professional and organized manner • High degree of initiative and creativity • Proficient in MS office- Candidates should have good knowledge in Windows, Word, Excel, PowerPoint, spreadsheets • Strong analytical, design and development skills

    Age

    :

    22 – 26 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate in any field ( with minimum score of 55% )
     
     



  • Regional Manager
    Position

    Regional Manager

    Details
     

    Job Description

    :

    Experience : Minimum 4 years’ (if graduate)/ 2 years’ experience (if MBA) in channel sales. Work knowledge of service domain in automotive or any automobile ancillary customer service shall be preferred . •Responsible for the sales, collection, service availability and central team co-ordination in the region with a team of area in charges in order to achieve/exceed annual sales targets •Identify and enter new market segments. Develop new strategies to boost sales and enhance service levels •Develop service providers in designated areas, conduct audit at regular intervals, maintain service quality, meet SLAs and ensure 24x7 services availability to our customers •Establish and ensure implementation of all sales administration procedures •Display collaborative leadership so that team members are well motivated and engaged to stay and contribute effectively to the organization •Maintain healthy relationship with existing client principals and/ or automotive dealer sales
       

    Desired
    Candidate Profile

    :

    •Good understanding of automotive industry with fair knowledge of technical aspects/ troubleshooting of cars and/or motorbikes •Sound knowledge of sales and sales administration processes •Team Handling capabilities with strong leadership skills •Strong interpersonal and communication ( written and oral) skills with ability to influence others •Strong problem solving and decision making skills •Experience in a retail sales or customer service is an added advantage

    Age

    :

    25-28 years

    Location

    :

    Mumbai

    Education

    :

    Degree/ Diploma in Automobile/ Mechanical Engineering, MBA preferred
     
     



  • Trainee Coordinator - Assistance Centre
    Position

    Trainee Coordinator - Assistance Centre

    Details
     

    Job Description

    :

    • Answer inbound/outbound calls • Handle email communication • Document the calls to ensure all information in captured • Make outbound calls to take feedback & Data Validation
       

    Desired
    Candidate Profile

    :

    • Fresh or experienced graduates with excellent communication skills • Candidates having Call Center experience would be preferred • Good command of English and Hindi. • Candidates having knowledge of additional language-Tamil, Telugu, Malayalam, Marathi, Bengali, Kannada, Nepali or Sinhalese etc. would have an added advantage • Willing to work in rotational shift(including night shift) • 8 hours shift,6 days a week; no night shift for female candidates

    Age

    :

    18 - 25 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate/ Diploma in any discipline
     
     



  • Trainee Coordinator – Tele Sales
    Position

    Trainee Coordinator – Tele Sales

    Details
     

    Job Description

    :

    • Perform outbound telephone calls to prospective customers to identify and create sales opportunities. • Ability to handle multiple tasks simultaneously in an organized way. Activities involved are Lead Generation, Pitching, Explaining products, sending proposals, keeping track of leads and finally closing the leads. • Receive and respond appropriately to inbound telephone and email enquiries. • Document the calls to ensure all information in captured
       

    Desired
    Candidate Profile

    :

    • Good communication skills in English and Hindi & excellent convincing Skills • Should have basic of computer (word, excel and internet) • Candidates having knowledge of additional language- Tamil, Telugu, Malayalam, Marathi, Bengali, • 8 hours shift, 6 days a week

    Age

    :

    Up to 25 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate with proficiency in English Language