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  • Area Incharge/ Sr. Area Incharge
    Position

    Area Incharge/ Sr. Area Incharge

    Details
     

    Job Description

    :

    • Travel across designated area and selling company’s products and services to existing and potential clients, tailor-made to their respective needs • Channel development for sales and achieve sales target through channel partners • Developing service providers in designated areas, time to time audit, achieving targets related to SLA, maintaining service quality and ensuring 24x7 services availability for our customers • Maintain healthy relationship with existing client principals and/ or automotive dealer sales channel • To impart continuous training to channel partner personnel, assisting them in selling, carrying our promotional campaigns/ activities to enhance sales • Regular review meetings with channel partners and service providers and execute activities to enhance performance • Ensuring quick response to client’s requests, inquiries, complaints and questions regarding services • Responsible for maintaining client accounts with respect to payment collection
       

    Desired
    Candidate Profile

    :

    • Knowledge of automotive cars and two-wheelers • Confident and determined approach with experience of managing accounts and relationship with clients • Fair knowledge of technical aspects/ troubleshooting of cars and/or motorbikes • Developing Sustainable Relationships • Strong interpersonal and communication ( written and oral) skills with ability to influence others • Strong ethical business practice • Proactive & Persuasiveness • Resilience - and the ability to cope with rejection • Target driven, go-getter; ready to take challenge of target linked salary • A competitive Streak • Candidate to possess following competencies- Action/goal oriented, planning, Impact & Influence, Flexibility, Quality driven • Experience in a retail, customer service or sales environment is an added advantage • Basic business administration knowledge

    Age

    :

    23-26 years

    Location

    :

    Delhi, Chandigarh, Guwahati ,Indore and Bangalore

    Education

    :

    BE/ B. Tech in Automobile/ Mechanical Engineering
     
     



  • Assistant Manager - Finance & Accounts
    Position

    Assistant Manager - Finance & Accounts

    Details
     

    Job Description

    :

     Accounting: • Monitor day to day accounting transactions • Provide accounting solutions / interpretations of new / evolving transactions / lines of business in compliance with Indian legal requirements / accounting standards etc.  Banking: • Manage forex inwards, remittances documentation etc. • Manage available Fund  Audit • Ensure finalization of accounts and completion of audits on time under different laws & internal guidelines  Taxation: • Manage proper compliance with Service Tax, VAT, TDS, GST and other such applicable statutory compliances • Prepare documentation and information to be submitted for notices received for assessment and scrutiny under various statutes  Payroll: • Manage company’s payroll and related processes  Accounts receivable & Accounts Payable • Ensure proper checks and timely payment of accounts payable in line with company policies • Ensure timely payment collection from clients through timely alerts and prompts t
       

    Desired
    Candidate Profile

    :

    1) Education and experience a) Qualified Chartered Accountant b) At least 2-3 years’ post-qualification experience with minimum one (1) year experience in a supervisory role c) Preferably experience with CA Firm or a professionally managed corporate 2) Other qualities a) Good analytical, computing and reporting skills b) Good experience in working with Tally and MS Excel c) Should be available 24X7 in case of emergencies, flexible enough to adapt changing situations d) Good communication skills, especially in English, for co-ordination with multi-national staff of parent group.

    Age

    :

    23-28 years

    Location

    :

    Andheri East, Mumbai

    Education

    :

    1) Education and experience a) Qualified Chartered Accountant b) At least 2-3 years’ post-qualification experience with minimum one (1) year experience in a supervisory role c) Preferably experience with CA Firm or a professionally managed corporate
     
     



  • Assistant Manager/ Manager – Marketing & Business Intelligence
    Position

    Assistant Manager/ Manager – Marketing & Business Intelligence

    Details
     

    Job Description

    :

    The incumbent would be required help the Company in Developing New Products, Services and Delivery Channels for its existing as well future Customers. The person would also be analyzing performance of our current Products and Services and devising ways and means to make them more effective and efficient. Key responsibilities would include: •Collecting Market Information on New Technologies, Services, Trends, Competition etc. •Developing New Product & Services (Market Study, Proof of Concept, Pilot, Go Live). •Collaborating with other teams for conducting Feasibility Studies and Pilots . •Leading the Business Intelligence Team for Detailed Analysis of current Products & Services. •Developing Strategic Business & Marketing Plans for Existing as well as New Products . •Developing Aids and Tools for Marketing & Product Promotion. •Developing Innovative Tools for Enhancing Customer Engagement & Delight.
       

    Desired
    Candidate Profile

    :

    •1-3 years in Marketing, Product Development, Sales of Nonconventional Products/ Technology/ Services etc. Exposure to Channel Management/ Fieldwork/ Diverse work environments would be a plus. •Dynamic, Energetic & Result Oriented Person. •Knowledge of Market Demographics, Segmentation & Growth Assessment techniques. •Exposure to different Technologies/ Concepts/ Areas of operation. •Ability to gather information from multiple sources and synthesizing it into intelligent insights. •Ability to bring Innovative and Fresh ideas to the table. •Excellent Written and Oral Communication skills . •Analytical & Convincing skills. •Interpersonal skills to build positive working relationships with other teams and departments.

    Age

    :

    Below 27 years

    Location

    :

    Mumbai

    Education

    :

    Graduate in any Discipline and MBA in Sales & Marketing.
     
     



  • Assistant/Deputy Business Development Manager
    Position

    Assistant/Deputy Business Development Manager

    Details
     

    Job Description

    :

    Designation : Assistant / Deputy Business Development Manager Reporting to : Business Development Manager Experience : Overall Experience of 3 to 5 years with at least 2 years in Key Account Management or Corporate Sales Age : 24- 28 years Roles & Responsibilities 1. Achieve sales KPIs such as sales targets, new lead generation, client relationship and customer satisfaction etc. 2. Excel in client servicing and maintain healthy client relationships 3. Proactively assesses, clarifies and validates client needs on an ongoing basis 4. Liaise with internal teams for client servicing and product development 5. Lead and participate in implementation of new initiatives and ideas 6. Prepare regular reports of progress and forecasts to internal and external stakeholders 7. Enlists the support of sales specialists, implementation resources and other sales and management resources as needed.
       

    Desired
    Candidate Profile

    :

    Other Qualities o Quick learner with ability to adapt to constantly changing business environment. o Good in client servicing. o Target driven, go-getter; ready to take challenge of target linked compensation o Good analytical, product and business development skills o Strong interpersonal and communication (written and oral) skills.

    Age

    :

    24- 28 years

    Location

    :

    Mumbai

    Education

    :

    Education and experience o Graduate in any stream. Post-Graduation in Management from reputed institute shall be preferred o Experience in Key Account Management and providing solutions based on customer need o Experience with reputed and progressive large or mid-size companies
     
     



  • Executive-Customer Relationship Management
    Position

    Executive-Customer Relationship Management

    Details
     

    Job Description

    :

    Minimum 1 year experience in customer support . • To co-ordinate for all customer care related activities with regions and external agencies • To handle escalated customer concerns and reporting • To develop Customer Complaint handling Processes & implement • To monitor and report all customer care KPI’s as per defined timeline • Activities to be Handled - Single point of contact for all customer care needs of the defined region - Communicate with customer and resolve the concerns in co-ordination with all the stake holders such as dealerships, technical team, parts team, etc. - Validation of complaint closure in the system and ensure the satisfaction note from the customer - Monitor achievement of dealer KPI’s - Monitor Customer complaints trend and devise action for reduction of same. - Maintain MIS and quick response to escalated concerns. - Follow up on open concerns with Area Service Manager / Dealer Personal - Monitor & initiate process improvement at
       

    Desired
    Candidate Profile

    :

    • Sound knowledge of sales and sales administration processes • Communication skills • Authoritative capabilities to handle customer queries and resolve the same • Analytical skills • CRM capabilities

    Age

    :

    26-32 years

    Location

    :

    Mumbai

    Education

    :

    Graduate in any field preferably Automobile or Diploma in Automobile
     
     



  • Key Account Manager
    Position

    Key Account Manager

    Details
     

    Job Description

    :

    Designation : Key Account Manager Reporting to : Business Development Manager Experience : Overall Experience of 3 to 5 years with at least 2 years in Key Account Management or Corporate Sales Age : 24- 28 years Job Location : Mumbai Roles & Responsibilities 1. Achieve sales KPIs such as sales targets, new lead generation, client relationship and customer satisfaction etc. 2. Excel in client servicing and maintain healthy client relationships 3. Proactively assesses, clarifies and validates client needs on an ongoing basis 4. Liaise with internal teams for client servicing and product development 5. Lead and participate in implementation of new initiatives and ideas 6. Prepare regular reports of progress and forecasts to internal and external stakeholders 7. Enlists the support of sales specialists, implementation resources and other sales and management resources as needed.
       

    Desired
    Candidate Profile

    :

    o Quick learner with ability to adapt to constantly changing business environment. o Good in client servicing. o Target driven, go-getter; ready to take challenge of target linked compensation o Good analytical, product and business development skills o Strong interpersonal and communication (written and oral) skills.

    Age

    :

    24- 28 years

    Location

    :

    Mumbai

    Education

    :

    o Graduate in any stream. Post-Graduation in Management from reputed institute shall be preferred o Experience in Key Account Management and providing solutions based on customer need o Experience with reputed and progressive large or mid-size companies
     
     



  • National Service Planning Manager
    Position

    National Service Planning Manager

    Details
     

    Job Description

    :

    The incumbent would be required to manage 3rd party network of Service Providers responsible for delivering Field Services to various Clients and Customer of INDIA ASSISTANCE with the help of a team of managers from diverse working backgrounds. The person would also be responsible for Field Service Quality, Service Costs and Vendor Satisfaction etc. Key responsibilities would include; • Planning & Managing Existing Vendor Network and Network Creation for New Services • Driving Customer Satisfaction & Field Service Quality • Managing Vendor Satisfaction, Motivation & Retention • Budgeting & Strategic Planning • Cost Containment & Resource Optimization • Audits & Mystery Shopping • Conceptualizing and Developing New Services for Business Expansion • Driving Technology Driven and Innovative initiatives to enhance Efficiency, Quality & Profitability
       

    Desired
    Candidate Profile

    :

    8-10 years in automotive customer service or similar fields out of which at least 3 years with any Automobile OEM. Team handling experience is a must. • Ability to plan and implement large scale activities/ projects • Exposure to fieldwork in the areas of creating distribution channels or field service networks • Cost Conscious and Result Oriented • Exposure to Automotive Industry, Vehicles, Repairs, Troubleshooting & Diagnostic • Observation, Analytical & Problem Solving Skills • Written and Verbal Communication Skills • Affinity to New Concepts, Ideas & Technology • Quick learner with ability to adapt to changing business environment

    Age

    :

    30-35 years

    Location

    :

    Mumbai

    Education

    :

    BE/ B.Tech, Preferably Post-graduate in Management
     
     



  • Quality Assistant
    Position

    Quality Assistant

    Details
     

    Job Description

    :

    Responsibilities Duties: The candidate shall be responsible for activities including the following - • Certification process for New Customer Service Representatives • Call Monitoring and Compliance Audits • Call Handling & Process Adherence Evaluation of the Customer Service Representatives • Process Gap assessment and remedial actions to root out causes of errors • Performing Root Cause Analyses to determine trends, challenges and improvement opportunities • Regular briefings and Dip checks for process improvement • Active participation in Calibration sessions with internal and external clients • Compile, monitor and own sensitive reports like customer feedback reports and customer complaint Analysis
       

    Desired
    Candidate Profile

    :

    • Graduate with minimum experience of 2 – 4 years, of which minimum 1 year in Quality Department • Mandatory BPO/ call centre experience • Excellent time management skills • Excellent oral, written and interpersonal communication skills • Strong interpersonal skills; ability to work with colleagues and multiple clients in a professional and organized manner • High degree of initiative and creativity • Proficient in MS office- Candidates should have good knowledge in Windows, Word, Excel, PowerPoint, spreadsheets • Strong analytical, design and development skills

    Age

    :

    22 – 26 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate in any field ( with minimum score of 55% )
     
     



  • Regional Manager
    Position

    Regional Manager

    Details
     

    Job Description

    :

    Experience : Minimum 4 years’ (if graduate)/ 2 years’ experience (if MBA) in channel sales. Work knowledge of service domain in automotive or any automobile ancillary customer service shall be preferred . •Responsible for the sales, collection, service availability and central team co-ordination in the region with a team of area in charges in order to achieve/exceed annual sales targets •Identify and enter new market segments. Develop new strategies to boost sales and enhance service levels •Develop service providers in designated areas, conduct audit at regular intervals, maintain service quality, meet SLAs and ensure 24x7 services availability to our customers •Establish and ensure implementation of all sales administration procedures •Display collaborative leadership so that team members are well motivated and engaged to stay and contribute effectively to the organization •Maintain healthy relationship with existing client principals and/ or automotive dealer sales
       

    Desired
    Candidate Profile

    :

    •Good understanding of automotive industry with fair knowledge of technical aspects/ troubleshooting of cars and/or motorbikes •Sound knowledge of sales and sales administration processes •Team Handling capabilities with strong leadership skills •Strong interpersonal and communication ( written and oral) skills with ability to influence others •Strong problem solving and decision making skills •Experience in a retail sales or customer service is an added advantage

    Age

    :

    25-28 years

    Location

    :

    Mumbai

    Education

    :

    Degree/ Diploma in Automobile/ Mechanical Engineering, MBA preferred
     
     



  • Sr. Executive - Finance and Accounts
    Position

    Sr. Executive - Finance and Accounts

    Details
     

    Job Description

    :

    Support Head of F&A in managing the entire domain of Finance & Accounts of the company, involving the following areas: a) Accounting - Manage day to day accounting including both accounts receivable as well as accounts payable, including some foreign remittances. b) Accounting compliances – Ensure compliance with GST, Service Tax, VAT, TDS and Others as applicable. c) Payroll – Manage payroll of the company d) Liaise with auditors – Ensure finalization of accounts and completion of audits on time under different laws & internal guidelines e) Reporting - Timely accounting closures and monthly reporting to local office and head office. Reporting shall include Management Accounting, i.e., Profitability analysis, Opex Control, Business Analysis etc. f) Accounting interpretation – Provide accounting solutions / interpretations of new / evolving transactions / lines of business in compliance with Indian legal requirements / accounting standards etc.
       

    Desired
    Candidate Profile

    :

    Education and experience a) M.Com with minimum 60% marks. Advantage to candidates having cleared CA-Inter b) 4-6 years’ experience years after Graduation with minimum 2 year experience in a supervisory role c) Preferably experience with audit firm or a professionally managed corporate. d) Good experience in Tally, MS Excel 2) Other qualities a) Good analytical, computing and reporting skills b) Ability to manage teams. c) Ability to multi-task, work against deadlines, excel in several areas. d) Good communication skills, especially in English, for co-ordination with Head Office.

    Age

    :

    26-30 years

    Location

    :

    Mumbai

    Education

    :

    a) M.Com with minimum 60% marks. Advantage to candidates having cleared CA-Inter b) 4-6 years’ experience years after Graduation with minimum 2 year experience in a supervisory role c) Preferably experience with audit firm or a professionally managed corporate. d) Good experience in Tally, MS Excel
     
     



  • Trainee Coordinator - Assistance Centre
    Position

    Trainee Coordinator - Assistance Centre

    Details
     

    Job Description

    :

    • Answer inbound/outbound calls • Handle email communication • Document the calls to ensure all information in captured • Make outbound calls to take feedback & Data Validation
       

    Desired
    Candidate Profile

    :

    • Fresh or experienced graduates with excellent communication skills • Candidates having Call Center experience would be preferred • Good command of English and Hindi. • Candidates having knowledge of additional language-Tamil, Telugu, Malayalam, Marathi, Bengali, Kannada, Nepali or Sinhalese etc. would have an added advantage • Willing to work in rotational shift(including night shift) • 8 hours shift,6 days a week; no night shift for female candidates

    Age

    :

    18 - 25 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate/ Diploma in any discipline
     
     



  • Trainee Coordinator – Tele Sales
    Position

    Trainee Coordinator – Tele Sales

    Details
     

    Job Description

    :

    • Perform outbound telephone calls to prospective customers to identify and create sales opportunities. • Ability to handle multiple tasks simultaneously in an organized way. Activities involved are Lead Generation, Pitching, Explaining products, sending proposals, keeping track of leads and finally closing the leads. • Receive and respond appropriately to inbound telephone and email enquiries. • Document the calls to ensure all information in captured
       

    Desired
    Candidate Profile

    :

    • Good communication skills in English and Hindi & excellent convincing Skills • Should have basic of computer (word, excel and internet) • Candidates having knowledge of additional language- Tamil, Telugu, Malayalam, Marathi, Bengali, • 8 hours shift, 6 days a week

    Age

    :

    Up to 25 Years

    Location

    :

    Mumbai

    Education

    :

    Graduate with proficiency in English Language